Refund Policy

Last updated 3 October 2026

Your first song is free, and every free result lets you hear a clean clip of your own song before you pay, so you know what you are buying. If the clean version still is not clean enough, the 7-day guarantee below covers you. Outside the guarantee and the cases below, payments are not refunded, except where the law requires it.

7-day guarantee

Not clean enough? Email contact@audioforges.com within 7 days of paying, with the song name and the email address you paid with. A person listens to the result. If the clean version did not deliver, we refund the payment by hand through Dodo Payments, and the unused songs from that payment are removed from your balance.

Problem with a payment?

If something went wrong with a payment, for example you were charged twice, the songs never reached your balance, or a fault on our side meant you could not use what you bought, email contact@audioforges.com within 7 days of paying. Include the email address you paid with and roughly when you paid. Every request is reviewed by a person. If we agree the problem was ours, we fix it, either by adding the missing songs or by refunding the payment through Dodo Payments.

Requests are reviewed by hand. There is no automatic refund button.
Outside the 7-day guarantee, songs that were used are not refunded.
When a payment is refunded, its songs are removed from your balance. A refunded Pass ends straight away.
Songs cannot be transferred to another person or exchanged for cash.

Studio Pass

The Studio Pass renews every month (or year) until you cancel. You can cancel anytime from your account page, and cancelling stops the next renewal. The period you already paid for is not refunded: the Pass stays active until it ends and you keep the songs it added.

If a Pass payment is refunded or disputed, the Pass is cancelled and the songs from that payment are removed from your balance.

Failed runs

If a run that used songs fails, those songs are returned to your balance automatically, usually within seconds and always within a few hours. A run that used three songs returns all three. You never have to ask, and you never lose songs to a failure on our side.

Who processes your payment

Purchases are processed by Dodo Payments, our reseller and Merchant of Record. Your receipt comes from Dodo Payments, which may also review a refund request under its own terms, shown at checkout.

Your legal rights

Nothing in this policy removes rights that consumer law in your country gives you and that cannot be excluded by agreement. Where such a law requires a refund, we will provide one.

This policy is part of our Terms of Service. Prices and pack sizes are on the pricing page.