Question 1

What is a song?

Accepted Answer

One song is one track run in Clean. Free runs cost nothing. The button always shows how many songs a run uses before you start, so there are no surprises.

Question 2

Is the free result really free?

Accepted Answer

Yes. Your first song runs free with no sign-in, full length, and a free account keeps you going. Failed runs don't count. You pay only for the Clean version of a song.

Question 3

Do songs expire?

Accepted Answer

Songs from packs never expire. Studio Pass songs roll over for a couple of months and then expire. Your account page shows both, with dates.

Question 4

What do 6 stems, Stage Pack and the vocal extras cost?

Accepted Answer

6 stems and Stage Pack are included with any Clean run. On a free result you can already hear the Stage Pack click and spoken cues on your song. Splitting backing vocals and removing reverb add a small number of songs on packs and are included with the Studio Pass. The run button shows the exact total.

Question 5

How do I pay?

Accepted Answer

Checkout is run by Dodo Payments in a secure tab. It shows the card and local payment options available in your country. Your songs land a few seconds after the payment clears.

Question 6

Where is my receipt or invoice?

Accepted Answer

A receipt is emailed after every purchase. You can download invoices from Billing on your account page.

Question 7

I paid but my songs did not arrive.

Accepted Answer

That is a delivery problem and we fix it first. Email contact@audioforges.com with the email you paid with and roughly when, and the songs are added by hand.

Question 8

What is the Studio Pass?

Accepted Answer

A set number of songs every month for one price, with the vocal extras included. It costs less per song than any pack. Monthly and yearly prices are on the pricing page.

Question 9

What does the Pass give me that packs don't?

Accepted Answer

Your runs go to the front of the queue when it's busy, your Library keeps songs for 90 days instead of 30 (up to 100 songs), and backing vocal split and reverb removal are included. Songs also cost less than in any pack.

Question 10

Monthly or yearly?

Accepted Answer

Yearly costs less over the year and still gives you songs every month. Monthly is better if you only need it for a project or two.

Question 11

How do I cancel?

Accepted Answer

Open Studio Pass on your account page and press Cancel Pass. It stays active until the end of the period you paid for, then stops renewing. You keep every song it already added.

Question 12

Can I switch from monthly to yearly?

Accepted Answer

Yes. On your account page, choose Switch to yearly. Your monthly Pass stops renewing, your songs stay, and the yearly Pass starts right away.

Question 13

My Pass payment failed.

Accepted Answer

The Pass goes on hold and nothing is lost. Update your card from Manage billing on your account page and it comes back as soon as the payment clears.

Question 14

What happens to unused Pass songs?

Accepted Answer

They roll over for a couple of months, then expire. Songs from packs are separate and never expire.

Question 15

Can I get a refund?

Accepted Answer

Yes. If a Clean song is not clean enough, email contact@audioforges.com within 7 days and we refund you by hand. Every song also gets a free result and a Clean clip of your own song before you pay. For a double charge or any other payment problem, email the same address and a person will look at it. The full refund policy has the details.

Question 16

What if a run fails?

Accepted Answer

The song goes back to your balance automatically, usually within seconds. You never pay for a run that did not finish.

Question 17

Can I hear Clean before I pay?

Accepted Answer

Yes. After the free result, play a short Clean clip of your own song and switch between Free and Clean while it plays.

Question 18

I was charged twice.

Accepted Answer

Email contact@audioforges.com with the email you paid with. A duplicate charge is a billing error, not a refund request, and it gets fixed.

Question 19

Do I need an account?

Accepted Answer

Not for your first free song. It runs with no sign-in. After that, a free account, with Google in one tap or a code sent to your email, keeps you running songs free. Buying songs works without one, and paying creates an account for your email, so your songs, Library and Pass follow you to any device.

Question 20

How do I sign in on another device?

Accepted Answer

Use Continue with Google, or enter your email on the sign-in page and open the link we send. The receipt email has a sign-in link too.

Question 21

How do I contact support?

Accepted Answer

Sign in first, then tap the chat button and write to Dipak. Signed in, he can see your songs and runs and reply to your email even after you leave the page. Not signed in? Put your email in the message, or write to contact@audioforges.com.

Question 22

How do I change my email?

Accepted Answer

Go to Email and data on your account page, enter the new address and open the confirmation link we send to it.

Question 23

How do I sign out of other devices?

Accepted Answer

Devices on your account page lists every signed-in browser. Sign out any of them, or all at once.

Question 24

Can I download or delete my data?

Accepted Answer

Yes. Email and data on your account page has Download my data and Delete my account. Deleting needs a confirmation from your inbox.

Question 25

How long does a run take?

Accepted Answer

Usually about a minute. You can keep browsing, or press Email me when it's done and close the tab.

Question 26

What files can I upload?

Accepted Answer

Audio or video up to 500 MB: MP3, WAV, FLAC, M4A, MP4 and more. Very long files may be limited per tool, and the upload screen says so before you start.

Question 27

My run failed. What now?

Accepted Answer

Any songs it used are already back in your balance, and a failed free run doesn't count toward your free songs. Try again, and if the same file fails twice, use the chat or email contact@audioforges.com and I'll look at it.

Question 28

I used my free songs this month. When do I get more?

Accepted Answer

Each free song comes back 30 days after you ran it. The run button shows how many you have left and when the next one is ready. Need one now? Unlock the song in Clean, or take the Studio Pass if you run songs every week.

Question 29

There is still some bleed in my stems.

Accepted Answer

Free results keep some bleed between parts. Clean removes far more. Dense mixes and heavy reverb are the hardest, so try Remove reverb on the vocal if it sounds washy.

Question 30

How do I slow down a song?

Accepted Answer

Open the backing track maker, drop the song and move the Tempo slider anywhere from 50 to 150 percent. The pitch stays put, and the same screen can change the key or take a part out.

Question 31

How do I transcribe a song?

Accepted Answer

Use audio to MIDI for notes you can edit and play back, or audio to sheet music for a printable score as PDF, MusicXML and MIDI. Solo piano gives the cleanest result. For chords only, the free chord finder is quicker.

Question 32

How do the chords work?

Accepted Answer

Every Clean result shows a chord lane under the mixer that follows the music, and it moves with Transpose. For any other song, the free chord finder reads the chords from an upload. It is most reliable on pop, rock, worship and acoustic songs.

Question 33

Where are my results?

Accepted Answer

Clean results go to your Library and stay there for 30 days, or 90 days with the Studio Pass. Free results are kept for a few hours.

Question 34

What happens to my uploads?

Accepted Answer

Files are processed and removed. Clean results are kept in your Library for 30 days so you can download them again, then deleted.

Question 35

Who can hear my stems?

Accepted Answer

Only you. If you turn on a share link for a Library song, anyone with that link can play it until you turn it off or the song expires.

Question 36

Do you record my visit?

Accepted Answer

Only if you accept analytics. Then anonymous session replays show us where pages confuse people. Anything you type is masked. Details are in the privacy policy.

Question 37

Can I use any song?

Accepted Answer

Only audio you own or have permission to use. AudioForges separates audio. It does not grant rights to it.

How can we
help?

Songs and billing

Studio Pass

Refunds

Account and data

Runs and results

Privacy

How can wehelp?